Conditions d’utilisation

Last updated: November 13, 2026

These terms govern the use of  and the purchase of products from Swespace. By placing an order, you agree to the terms on this page. If you do not agree, please do not complete the purchase.

Legal identification

Swespace is the trading name used on . The business operates from 2 Impasse de Neptune, 52100 Saint-Dizier, France. The business is registered in France; its SIRET number and, where applicable, French VAT number are displayed in the footer of every page of the site and are available from info@swespace.com on request. The publication director is the owner of Swespace. The contact email for contractual and customer-service matters is info@swespace.com, and the contact phone number is +33 6 36 67 00 31.

Products and descriptions

We describe products on  based on the information available to us when the product is listed. Product images are intended to show the item accurately, but minor differences in colour or appearance can occur because of screen settings or lighting during photography. If a product description contains a material error and you relied on that error when ordering, you may cancel the order through the return process described in our Return and Refund Policy.

Order confirmation and contract formation

When you place an order, you receive an automated email acknowledging that we have received it. That acknowledgment is not acceptance of your order. The contract between you and Swespace is formed when we send a separate dispatch confirmation email stating that the item has been handed to the carrier. If we cannot fulfil an order—for example because an item is out of stock after the order is placed—we will contact you before taking any further step and offer either a replacement if available or a full refund to the original payment method.

Price and payment

Prices on  are shown in euros and include French VAT. The total at checkout includes the product and delivery within mainland France; shipping is free. We accept Visa, MasterCard and PayPal. Payment is processed through the relevant payment provider's secure system. We do not store full card numbers on our own systems. Payment is taken when the order is placed, not when the item is dispatched.

Statutory right of withdrawal

If you are a consumer resident in France, you have a statutory right to withdraw from a distance purchase within 14 days of receiving the product, without giving a reason. The return process, return address and refund timeline in our Return and Refund Policy implement this right. Nothing in these terms reduces or replaces that statutory right.

Liability

We are responsible for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable, or for business losses such as lost profit or lost opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Governing law and disputes

These terms are governed by French law. If a dispute arises, contact us first at info@swespace.com so we can try to resolve it directly. If a resolution cannot be reached, the dispute falls under the jurisdiction of the French courts. As a consumer, you also have the option to use a mediation service; details of the competent mediator are available on request by email.

Changes to these terms

We may update these terms when our processes or legal requirements change. The version published on this page at the time of your order is the version that applies to that order. The “Last updated” date at the top shows when the current version was published.

Contact for contractual matters

Questions about these terms can be sent to info@swespace.com or raised by phone at +33 6 36 67 00 31 during Monday–Friday, 9:00 AM – 6:00 PM CET.