Politique de confidentialité

Last updated: November 13, 2026

This policy explains how Swespace handles personal data collected through . It covers what we collect, why we collect it, who we share it with, how long we keep it, and the rights you can exercise over it. It is written to meet the requirements of the General Data Protection Regulation (GDPR) as applied in France and also describes rights available to California residents under the California Consumer Privacy Act (CCPA) where those rights apply.

Data controller

Swespace, 2 Impasse de Neptune, 52100 Saint-Dizier, France, is the data controller for the personal data described in this policy. For privacy matters, email info@swespace.com. You can also call +33 6 36 67 00 31 during Monday–Friday, 9:00 AM – 6:00 PM CET.

What we collect and why

When you place an order, we collect your name, delivery address, email address, phone number and the details of the products you ordered. We use this information to process and deliver the order, communicate with you about it, and handle any return or refund request. The legal basis is the performance of the contract between you and Swespace.

When you contact us by email, phone or the contact form on this site, we collect the content of your message and the contact details you provide. We use this information to respond to your inquiry and keep a record of the exchange for customer-service purposes. The legal basis is our legitimate interest in responding to customer communications, or the performance of a contract if the inquiry relates to an order.

We also collect limited technical data when you browse the site—such as pages visited and device or browser type—through cookies and similar technologies. We use this data to understand how the site is used and to keep it functioning correctly. Where cookies require consent, we ask for that consent before placing non-essential cookies, and you can withdraw consent at any time through the cookie settings on the site. The legal basis for consent-based cookies is your consent; for strictly necessary cookies, the legal basis is our legitimate interest in operating a secure and functional website.

We do not collect payment card numbers directly. Payment is handled by the payment provider, and we receive only confirmation that payment has been made, together with the limited transaction details needed to match the payment to your order.

Cookie choices

You can reject non-essential cookies through the same interface used to accept them. Access to the site is not conditional on accepting non-essential cookies. Strictly necessary cookies are placed without consent because the site cannot function without them; non-essential cookies are placed only after you consent. You can change your choice at any time through the cookie settings.

Who we share data with

We share delivery information with the carrier assigned to your parcel—Colissimo, Chronopost or Colis Privé—so the order can be delivered and tracked. We share payment-related information with the payment provider that processes your transaction. We use email and hosting service providers to operate the site and communicate with you; these providers process data on our instructions and are bound by data-processing agreements. We do not sell personal data, and we do not share personal data with advertising networks for cross-context behavioural advertising.

How long we keep data

Order and transaction records are kept for the period required by French accounting and consumer-law obligations. Customer-service correspondence is kept for as long as needed to resolve the inquiry and for a reasonable period afterwards in case the issue recurs. Cookie data is kept according to the lifetime of the cookie and, where consent is required, no longer than the consent remains valid.

Your rights under GDPR

If you are in France or another EU/EEA country, you have the right to request access to the personal data we hold about you, to ask us to correct inaccurate data, to ask us to delete data we no longer have a lawful basis to keep, to object to processing based on legitimate interest, and to ask for restriction of processing in certain circumstances. You also have the right to data portability where the processing is based on consent or contract and is carried out by automated means. To exercise any of these rights, email info@swespace.com. We will respond within the time required by GDPR.

You have the right to lodge a complaint with the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés (CNIL), if you believe our handling of your data does not comply with GDPR.

California rights under CCPA

If you are a California resident and CCPA applies to our processing, you have the right to know the categories of personal information we collect and the purposes for which we use them, the right to request deletion of personal information we have collected from you, the right to opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To submit a CCPA request, email info@swespace.com with “CCPA request” in the subject line.

International transfers

Some of our service providers may process data outside France. Where that happens, we rely on the safeguards required by GDPR for international transfers. If the way we handle transfers changes, this policy will be updated before the change takes effect.

Changes to this policy

If we change how we handle personal data, we will update this page and revise the “Last updated” date. The version published on this page at the time you use the site is the version that applies.

Contact for privacy matters

Privacy questions and rights requests can be sent to info@swespace.com or raised by phone at +33 6 36 67 00 31 during Monday–Friday, 9:00 AM – 6:00 PM CET.