Politique d’expédition

Last updated: November 13, 2026

Swespace ships from stock held at our premises in Saint-Dizier, France. We do not use drop-shipping or third-party warehouses, so the handling and delivery times below reflect the actual process when an order is placed on .

Delivery area

We deliver to addresses within mainland France only. We do not currently ship to overseas departments and territories or to destinations outside France. If checkout will not complete with your address, the destination is outside the area we serve.

Handling and delivery

Orders are prepared and handed to the carrier within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding French public holidays. Orders placed after 6:00 PM CET begin processing on the next business day.

Delivery within mainland France takes 3–5 business days after the parcel leaves our premises. The carrier used for your order—Colissimo, Chronopost or Colis Privé—is shown in the dispatch confirmation email together with a tracking number. The 3–5 business day estimate is based on the carrier's standard service for mainland France and is not a guaranteed delivery date. Carrier delays can occasionally extend delivery beyond 5 business days; if we become aware of a significant disruption affecting your parcel, we will contact you by email.

Shipping cost and tax

Shipping is free for every order delivered within mainland France. No shipping charge is added at checkout, and there is no minimum order value. All prices on  include French VAT. The total shown at checkout is the final amount for the product and its delivery within mainland France. Because we ship from within France to addresses within France, no additional customs or import charge applies.

Delayed or lost parcels

If tracking shows no movement for more than 5 business days past the estimated delivery window, email info@swespace.com with your order number. We will open an inquiry with the carrier. If the parcel is confirmed lost, we will send a replacement if stock is available, or refund the full amount to the original payment method. The refund follows the same process as a return: 1–2 business days for us to approve and issue the refund after the carrier's confirmation, then 7–10 business days for the amount to appear via your original payment method.

Address errors

Please check the delivery address before confirming an order. If you notice an error after placing the order, email us immediately at info@swespace.com. If the parcel has not yet been handed to the carrier, we can correct the address. If it has already been dispatched, we cannot redirect it, and the standard return process applies if the parcel is delivered to the original address and you wish to send it back.

Questions about shipping

Shipping questions can be sent to info@swespace.com or raised by phone at +33 6 36 67 00 31 during Monday–Friday, 9:00 AM – 6:00 PM CET. Please include your order number so we can locate the shipment without asking for it again.