Politique de remboursement

Last updated: November 13, 2026

Swespace accepts returns within 14 days of the date you receive your order. This is a change-of-mind return window and applies to every product we sell. You do not need to give a reason, and the item does not need to be defective for you to use this process.

When the 14 days start

The 14 days start on the date the carrier marks the parcel as delivered, not the date you placed the order. If the delivery date falls on a weekend or public holiday, the window still runs from that delivery date. Returns received after the 14-day window has closed cannot be accepted under this policy.

Condition of the item

Items should come back in a condition that allows us to resell them as new. The product itself should be unused and undamaged, and it should be returned with its original packaging and any accessories, manuals or parts that came with it. Opening the parcel and inspecting the product is fine; we do not require the outer packaging to be unopened. If an item returns in a condition that clearly prevents resale—for example visible use, missing components or damage caused after delivery—we will contact you before processing the refund to explain the situation.

Starting a return

Email info@swespace.com with your order number and the item you want to return. We will reply with return instructions. There is no separate return form on the website. If you prefer, you can call +33 6 36 67 00 31 during Monday–Friday, 9:00 AM – 6:00 PM CET and begin the return by phone, but we will still ask you to confirm the request in writing by email so both sides have a record.

Return shipping and fees

Return shipping is free. We do not charge a return fee, and there is no restocking fee. The return address is:

Swespace
2 Impasse de Neptune
52100 Saint-Dizier
France

Please do not send a return to any other address, even if one appears on the original shipping label or in carrier documentation. Returns sent elsewhere may not reach us, and we cannot refund an item we have not received.

Inspection and refund processing

Once the returned parcel reaches our address, we inspect the item against the condition requirements above. We complete that inspection and issue the refund within 1–2 business days of receiving the parcel. If the refund is approved, it is issued to the original payment method used for the purchase—the same card or PayPal account through which you paid. The refund amount is the full product price you paid. Shipping to you was free, so there is no shipping portion to deduct.

When the money appears

After we issue the refund, your bank or payment provider needs time to post it back to your account. That step typically takes 7–10 business days from the date we issue the refund. The 1–2 business day figure refers to our processing after the parcel reaches us; it is not the date the money becomes visible on your statement. We will notify you by email or phone when the refund has been issued so you know the processing step is complete and can use that notification as a reference if your bank asks for a date.

Damaged, faulty or incorrect items

This policy covers change-of-mind returns. If the item arrives damaged, faulty or is not the item you ordered, contact us at info@swespace.com with your order number and, where possible, a photo showing the issue. We will arrange the return at no cost to you and handle the replacement or refund through the same process described above.

This 14-day return window reflects the statutory right of withdrawal available to consumers under French law and does not replace it. Your statutory rights remain unaffected by this policy.

Questions about returns

Return questions can be sent to info@swespace.com or raised by phone at +33 6 36 67 00 31 during Monday–Friday, 9:00 AM – 6:00 PM CET.